Skip to Content

Get the best customer experience in the industry. Start here!

Get the best customer experience in the industry. Start here!

Tenant Resources

Real Property Management Viking

Download your RPM Resident app

tenantlogin

Maintenance

There are two types of maintenance requests/repairs:

Standard Maintenance: Our normal services hours are Mon-Fri from 9am to 5pm (except holidays).   Call 612-421-0476 for service.  Additional charges may apply if service is due to tenant action or inaction.

Emergency Maintenance: Our 24-hour maintenance hotline is 612-421-0476. If it is an emergency, please call us immediately. If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.  After-hours charges may apply if the service is due to tenant action or inaction.

Before Requesting Maintenance

The tenant is responsible for tenant-caused problems.  If your drains or disposal are clogged, you have three options:

  1. Clear the blockage on your own.
  2. Call a licensed plumber or drain specialist and pay for the services.  If it is determined that the cause was faulty plumbing, then the Landlord will reimburse the cost, but only if a written certification from a licensed plumber is submitted to RPM Viking along with photos.
  3. Call RPM Viking to place a service call to clear the blockage.  However, if it is determined that the blockage was not due to faulty plumbing, the tenant will be charged the cost to clear the blockage at the RPM rates which are likely higher than under option #2 above.  This is due to our added services of dispatching, coordinating, and processing the service call.

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in the tenant manual (located in your online portal).

Maintenance Request

If you’re having non-emergency requests like: 

A/C or heater stopped working

The appliance is not working as expected

Plumbing problems

Hot water heater issues

Garage/door issues

Electrical issues

Report Emergency Issue

How do I know if it’s a Maintenance Emergency?

Is water leaking uncontrollably?

Is there a gas leak?

Was there a fire?

Are you locked out of your home?

Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout. 

Maintenance 101

How to Shut Off Water (to Your Toilet) in an Emergency

  • Look for the valve which is located to the LEFT behind your toilet tank
  • Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow

How to Shut Off Water (to Your Sink) in an Emergency

  • Turn off water from the faucet if possible
  • Locate water lines below sink which lead to water valves
  • Turn water valves to the RIGHT (clockwise) to stop the water flow

Top 10 Things that Do NOT Belong in the Toilet

  • Floss – not bio-degradable
  • Grease, Oil & Fat – like heart disease, these will decrease the flow of pipes over time
  • Band-aids – these are plastic and not bio-degradable
  • Medications – contaminates the water supply
  • Disposable Wipes – EVEN if they say you can, Don’t!
  • Paper Towels – these do not break down like toilet paper
  • Feminine Hygiene Products – including cotton pads and swabs
  • Cat Litter
  • Condoms
  • Hair

How to Stop an Overflowing Toilet

  • Remove the toilet tank lid
  • Lift up the fill valve (or float ball)
  • Pull out the water tube
  • Reach down and turn OFF the water valve (turn valve CLOCKWISE)

How to Unclog Your Drains

Find the proper plunger for the drain in question. Watch these video tutorials for:

All About Mold

Mold can grow most anywhere that spores land and find moisture and a comfortable temperature. Make sure the humidity in the home is less than 30% and adjust humidifiers to maintain levels at 30% or lower if needed.

Almost every home gets some type of mold – the trick is to clean it up before it spreads. The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.

Click here for more information on mold and how to clean it up.

How to Fix Your Broken Garbage Disposal

  • Make sure the power is OFF. Safety First!
  • Insert the special wrench into the bottom of the disposal and start turning it back and forth until the jam frees up.
  • Make sure there is nothing stuck in the disposal causing a jam.
  • Press the reset button (also located on the bottom of the disposal).
  • Turn the power back ON.

How to Stop an Overflowing Toilet

  • Remove the toilet tank lid
  • Lift up the fill valve (or float ball)
  • Pull out the water tube
  • Reach down and turn OFF the water valve (turn valve CLOCKWISE)

How to Change a Furnace/Air Conditioner Filter

  • Turn off the power switch to the furnace.
  • Locate the filter.
  • Open grill, remove the old filter.
  • Replace with a new one – IMPORTANT: air flow arrow on a filter to point in the direction air is traveling (being “sucked” to).
  • Check the filter monthly. A good habit is to check the filter each month when making your rent payment.
  • A clean filter will ensure your Furnace/A/C is running smoothly and keep electric costs to a minimum.

NEVER Pour Grease Down the Drain

  • Collect liquid grease to be recycled
  • Wipe pans clean with a paper towel
  • Rinse pans with cold water
  • Food scraps go in the garbage, NOT garbage disposal.
  • Cleaning out garbage disposals and kitchen drains is the responsibility of the tenant.

How to Change the Water Filter in Your Refrigerator

  • Locate the filter, twist to the left to remove, twist right to install
  • Some may have a push-button system
  • Reset the filter button to reflect a new filter has been installed

The filter should be changed every 6 months. Please note that each fridge will have its own unique filter system – you can find details for each in the manual or by searching online

How to Check Your Toilet for a Silent Leak

  • Check for sounds of running water, trickling, or hissing sounds
  • Add 25 drops of food coloring to the inside of the toilet tank
  • Wait 15 minutes…if no dye shows up in the toilet bowl, no leak exists
  • If dye appears in the bowl, the toilet needs repair. Please log a maintenance request through your tenant portal.

How to Get Your Key Unstuck from a Deadbolt

  • First, realign the key so it is in a vertical position (12 o’clock)
  • Apply light pressure to a smaller disc around the key (called a plug)
  • Pull and remove the key from the lock

How to Stop the "Chirp" on a Smoke Detector

  • Disconnect the smoke detector by twisting counter-clockwise
  • Replace the battery with a new one (this will most likely stop the chirping)
  • If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge
  • Insert the new battery and reattach it to the wall/ceiling
  • If this doesn’t fix the problem, please contact Marchant immediately

How to Prevent Condensation/Sweating on Windows

  • Run vent fans in bathrooms when showering to prevent condensation
  • Turn off vent fans in the kitchen when cooking
  • In extreme situations, you may need to install a dehumidifier in your home

Troubleshooting GFCI Power Outlets

Some outlets are known as GFCI and are typically located near wet areas of your home (i.e. kitchen and bathrooms). When power becomes overloaded they will ‘trip’ (stop working).

Press the reset button on them to power back on (usually a small button in the center of the outlet plate). Still not working? Check other GFCI outlets in the home and reset.

If that does not work, find the breaker panel and check for flipped switches. Flip back to “On” to restore power.

Click here for a video tutorial on resetting a tripped outlet.

Troubleshooting Hot Water Issues

Is your hot water off?

  • Make sure gas service is on.
  • Check the thermostat on the hot water tank.
  • Is the pilot light lit?
  • Check breaker panel or fuses

Click here to learn how to reset a tripped breaker.

Is your hot water TOO hot?

  • Check thermostat on tank and turn down.

Troubleshooting Your Heater

  • Make sure Gas service is on with the utility provider.
  • Check thermostat.
  • Try changing batteries in the thermostat.
  • Replace filters.
  • Furnace covers on correctly?
  • Is the pilot light lit?
  • Is the breaker tripped?

Click here to learn how to reset a tripped breaker.

Troubleshooting Your Dishwasher

Is your dishwasher leaking? Maybe it’s not draining?

  • Clean food out of the bottom of the dishwasher.
  • Clean float.
  • Rinse dishes before washing.
  • Use jet dry once a month. Jet dry prevents hard water build-up.

Troubleshooting Your Refrigerator

Is your fridge too warm or too cold? Is it leaking?

  • Check thermostat, set correctly.
  • Clean Front and Back grills.
  • Clean out condensation tube and drain hole if water is present inside.

Troubleshooting Your Gas Fireplace

  • Make sure the emergency gas valve is turned on
  • Check to be sure pilot light is lit
  • If you are not able to get the pilot light lit, contact our office and we will have an experienced technician assist you

Troubleshooting Your Air Conditioner

  • Check the Filter! Change often (at least every three months) 95% of all service calls are due to dirty air filters
  • Check thermostat setting – set Fan to “auto”, set system to “Cool”
  • Check air handler/furnace – you should hear it “rumbling”, if not, check to make sure it is plugged in and switched on
  • Check circuit breaker – make sure it is not ‘tripped’
  • Check to be sure the drain line is not clogged
  • Check the fan unit outside – is the fan spinning?
  • Make sure the outside A/C condenser is free of cotton, leaves or other debris, if not, use a hose with a light spray to clean

Troubleshooting Your Gas Range Stovetop

  • Wet burners are usually why a gas stove top will not light
  • When cleaning, avoid using too much water that will make the burners wet
  • Try to clean using a damp cloth only
  • To dry out, turn the oven on to 350 degrees for 30 minutes

Troubleshooting Low Water Pressure

While low water pressure can be annoying, it is often easily remedied. Click here to view a troubleshooting guide.

Troubleshooting Garage Doors

  • Make sure the opener is plugged in
  • Make sure the visor remotes have fresh batteries
  • Make sure the track release cord is engaged – run the opener a few times to see if it will reengage
  • Make sure the sensor eyes were not kicked out of alignment

Additional Tenant Resources

Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms, and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

For a current copy of the lease Rules, request them from [email protected]

New Tenants

To access your account for the first time, click the red button above and follow the prompts.  Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.

The best way to pay your rent is to pay online. Rent is always due on the 1st of each month.  Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.

Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

PLEASE NOTE: Your lease does NOT allow you to pay rent using credit cards. While that option exists on the portal for non-rent payments, your lease PROHIBITS using credit cards for rent.

Pet Information

Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search our available properties and their Amenities to see if Pets are allowed, and if desired, a Fenced Yard.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy and complete a pet screening.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances that all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing the information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities however, below are some general responsibilities. And you can review this document for more information.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations

Contact our office if you would like a referral for a vendor for the services listed above.

Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.

Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

Before You Move-in and Picking Up Keys

Before you can move in, please note that:

  1. All monies due (first months’ rent, prorated rent, administrative fees, pet fees, security deposit) must be paid with cashiers checks
  2. All tenant utilities must be changed over – Click Here to set up utilities;

Move-In Condition

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify conditions you describe on the form.

If you were sent a link to an inspecting app and you submit an electronic you can skip the inventory checklist form.

Also note, the completed form or inspection stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

Moving Out

Moving out can be a busy and sometimes stressful time.  Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease.  Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

Notice to Vacate

Resident Move-Out Cleaning Guide

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management Viking, it is best to first find a property you are interested in renting, then complete the online application.

All leases include a one-time $295 (or more if stated on property listing) Administrative Fee and a Technology Fee equal to 1.45% of the monthly rent charged each month.  Other Fees for pets and other items may apply.  An application fee of $55 (or more if stated on property listing) per adult is required, and there may be additional costs assessed for Common Interest Community charges.  Some ordinances limit these charges, and, if a conflict exists, the ordinance shall apply.  SEE THE COST SECTION BELOW FOR DETAILS.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application)

Criteria:

Note that these criteria are listed here for your convenience, but the actual criteria may vary based on specific properties.  Please see the specific rental application for the applicable criteria.  Applicants have the opportunity and right to provide us with supplemental or additional information to support their application.

Rental Process and Application Disclosure